Before service
Purpose: give all-around service and technique support about choose machine for customer
content
1、With thorough knowledge of Customer requirements
2、Help customer to choose proper machine model
3、Help customer to Supply correct special device for machine
4、Help customer to choose proper auxiliary device
5、Help customer to mark out the water, electric and oil
6、Feasibility scheme ordering Borche injection machine
Purpose:
Delivery machine to customer on time, give the training to customer and teach customer to operate machine
content:
1、communication with marketing department in time, give machine to customer on time.
2、Give the free assistant to install and test the machine for the Customer
3、Give the free operation training for maintain workers
After service
content:
1、 After service with around –the -clock
It includes two points:
A there are the 24 hour hotline in the head company or office, customer can receive reply about maintain and technique consults
B if customer encountered the emergency problem, office can send the service man to solve the problem, and make sure customer
urgent produce
2、return visit termly
after sold the machine, we will send man to visit customer, help them to maintain and checking, and using our advantages to solve mould and machine problem. in principle, after installing and testing one week, one month, three months, half year, one year.
, we will send man to visit the customer
3.3. all the machine from Borche company, we give you lifetime service guarantee 4..enough spare parts
5. freely technique consult and training
3、instruction and training
we will give the training about machine operation and maintain,.in general, it includes some points as follows:
1. before machine delivery to customer, customer can send man to train for 2-3 weeks;
2. Borch sends the engineer to make the operation training in site for 1-2 days
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